Privacy Policy

How this policy applies

This Privacy Policy describes how Royal Casino may collect and use information when a player visits the website, creates or uses an account, contacts support, makes a deposit or withdrawal, plays games, uses promotional features or otherwise interacts with the service. The aim is to explain these practices in clear language so players can make informed choices about their personal information.

Personal information means information that identifies a person, or information that can reasonably be linked with a person. The information handled will depend on how a player uses the website and which features are available. Some information is supplied directly by the player, while other information is created automatically when the website or related services are used.

Providing certain information may be necessary to open and maintain an account, process transactions, complete verification checks, provide customer support and meet applicable obligations. If requested information is not provided, some account functions or services may not be available. Where consent is requested for an optional activity, a player can choose whether to provide it.

Changes to this policy

This policy may be updated from time to time to reflect changes in the website, services, technology or privacy requirements. The latest version will be made available on this page. Players should review it periodically, particularly before continuing to use the website after a material change. Where appropriate, additional notice may be provided within the account or website.

Information that may be collected and why

Royal Casino may handle different categories of information for legitimate operational, security, service and compliance purposes. The amount of information collected should be relevant to the activity involved. Typical categories include the following.

• Account details, such as a player’s name, date of birth, contact details, login information, account preferences and responsible gaming settings. These details help create and administer an account, communicate with the player and provide requested services.
• Identity and verification information, such as documents or information used to confirm identity, age, location or account ownership. This may include information contained in verification documents and information used for security, anti-fraud and account protection checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and related records. These details help process payments, investigate unusual activity, resolve disputes and maintain accurate financial records. Payment details may also be handled by payment providers where relevant.
• Gaming and account activity, such as login history, game activity, interactions with account features, support requests, responsible gaming choices and information about how the service is used. This helps operate the account, improve the service, answer questions and identify activity that may require review.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, approximate location and technical logs. This information helps the website function, maintain security, detect misuse and understand technical problems.
• Cookie and similar technology information, including identifiers, browsing actions and preferences recorded through cookies or related tools. This can help remember settings, keep sessions secure, measure website performance and understand how visitors use the website.

Purposes for using information

Information may be used to provide and manage the account, authenticate logins, process deposits and withdrawals, display account information, deliver requested features and communicate about service matters. It may also be used to complete identity, age, security and anti-fraud checks; prevent unauthorised access, scams, money laundering, manipulation or other misuse; maintain records; and investigate complaints, disputes or suspected breaches of the terms.

Information may also be used to meet legal and regulatory obligations, respond to lawful requests, protect the rights and safety of players and others, manage technical operations, test and improve the website, produce internal reports and maintain business records. Where allowed and appropriate, information may be used to send information about products, features or promotions. Marketing communications will include a way to opt out, and withdrawing marketing consent will not affect the lawful use of information for other necessary purposes.

Sharing, security and retention

Royal Casino may share relevant information where this is reasonably necessary for the purposes described in this policy. Access is intended to be limited to people and service providers who need the information to perform their role or support the operation of the service. Information may be shared with payment and transaction service providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that help operate the website.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, or where necessary to protect the website, players, the public or another person. This can include sharing information to investigate suspected fraud, security incidents, unlawful activity or breaches of applicable terms. If information is handled by a provider located outside Australia, appropriate arrangements may be used in line with applicable privacy requirements.

Protecting information

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, authentication processes, monitoring, secure communications, staff or supplier confidentiality requirements and procedures for responding to security incidents. No online service can guarantee that information will be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, record keeping and service improvement. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. The length of time can vary depending on the type of record and the reason it was collected.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in a way that removes its association with an identifiable player, subject to applicable requirements. Closing an account does not necessarily result in immediate deletion of every record, particularly where a record is needed for legal, security, financial or dispute-related purposes.

Cookies and similar technologies

Cookies are small files or identifiers placed on a device when a website is visited. Royal Casino may use essential cookies to support account login, session security, navigation and core website functions. Other cookies or similar technologies may help remember preferences, measure performance, understand website use, improve content and support communications or marketing where permitted.

Some cookies may be placed by service providers that help deliver website, analytics, security or payment functions. Cookies may be session-based, meaning they expire when the browser is closed, or persistent, meaning they remain for a longer period unless removed. The information collected through these technologies may be combined with other technical or account information where this is permitted and reasonably necessary.

Players can manage, block or delete cookies through their browser settings. The available controls differ between browsers and devices. Disabling essential cookies may affect login, account functions or parts of the website, while disabling optional cookies may reduce personalisation or prevent certain features from working as intended. Browser settings can also be used to clear existing cookies.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to personal information held about them. These rights are not absolute and may be subject to identity checks, legal exceptions, security needs, the rights of others and records that must be retained. A request will be considered and handled as reasonably and promptly as possible.

• Access: ask for information about the personal data held about you and, where appropriate, a copy or explanation of how it is being used.
• Correction: ask for inaccurate, incomplete or outdated personal data to be corrected or updated. Players can also update available account information through the website where that option is provided.
• Deletion: ask for personal data to be deleted where there is no continuing lawful or operational reason to keep it. Deletion may not be possible for records that must be retained, are needed to resolve a dispute, protect security or comply with an obligation.
• Withdrawal of marketing consent: withdraw consent to receive optional marketing communications. This can usually be done by using the unsubscribe option in a message or by contacting privacy support. Withdrawing marketing consent does not prevent service, security, transaction or other necessary communications.

Making a data request

To exercise a right or ask a privacy question, contact support@royalcasino-online.win. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to verify identity before a request is completed. This helps prevent personal data from being disclosed to the wrong person.

If a request cannot be completed in full, an explanation may be provided where permitted. Players should avoid sending unnecessary sensitive information by email and should not include passwords or payment authentication details in a request. Privacy requests will be assessed under the privacy requirements that apply to the circumstances and the services being used.

This policy is intended to provide a general explanation of privacy practices and does not remove any rights that players may have under applicable Australian privacy requirements. By using the website, players acknowledge that their information may be handled as described here, subject to any notices or choices presented at the time information is collected.