Royal Casino Terms & Conditions

1. About these terms and your account

These Terms & Conditions form an agreement between you and Royal Casino in relation to your use of the website, account services, games and related features. They apply whenever you visit the website, create an account, make a transaction or participate in a game. Additional terms may apply to specific products, tournaments, promotions or payment methods. If additional terms conflict with these Terms & Conditions, the additional terms will generally apply to the relevant activity.

You should review the current version of these terms before using the service. Royal Casino may update, replace or amend these terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security needs or the introduction of new features. The updated version will apply from the date it is published, unless a different date is stated. If you do not agree with a change, you should stop using the website and follow any available account closure process.

Eligibility

You may use Royal Casino only if you are legally permitted to do so in your location and meet all applicable age and other eligibility requirements. You must not access or use the service where online gambling is unlawful or restricted. It is your responsibility to check the laws that apply to you before registering or playing. Royal Casino does not invite any person to use the service in a jurisdiction where doing so would be prohibited.

You must provide accurate, complete and current information when creating an account and whenever information changes. You may be asked to confirm your identity, age, location, payment details or source of funds. Verification checks may be required before an account can be fully used or before transactions are processed. Providing false information, using another person’s details or attempting to avoid verification may result in account restrictions, cancellation or other action permitted by law.

Account security

Your account is personal to you. You must keep your login details confidential and take reasonable steps to prevent other people from accessing your account, device or payment methods. You must notify Royal Casino through the available support process if you believe your account has been compromised, used without permission or affected by a security issue. You are responsible for activity carried out through your account unless applicable law provides otherwise.

You must not create or operate multiple accounts, use automated software, interfere with the website or allow another person to play through your account. Royal Casino may review account activity where it reasonably suspects misuse, fraud, collusion, money laundering, identity abuse or a breach of these terms.

2. Deposits, withdrawals and game participation

Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You should check the transaction details before confirming a deposit. Available payment methods, minimum or maximum amounts, processing requirements and any applicable fees may be displayed on the website and can change from time to time. A deposit is not an indication that a withdrawal will be approved; withdrawals may be subject to identity, payment and compliance checks.

You must not deposit funds for unlawful purposes, on behalf of another person or in a way designed to conceal the source or ownership of money. Transactions may be delayed, declined, reversed or reviewed where required for security, payment processing or legal compliance. Royal Casino may refuse a payment method where it cannot be verified or where its use creates a security or compliance concern.

Withdrawals

Withdrawal requests are subject to account verification, transaction review and the rules of the selected payment method. Royal Casino may require you to complete verification before releasing funds. Where possible, withdrawals may be returned through an approved method associated with your account. The actual processing time can depend on checks, the payment provider, banking processes and information supplied by you. You should ensure that your payment and personal details are accurate before submitting a request.

Royal Casino may cancel or review a transaction where there is an obvious error, suspected fraud, a chargeback, a breach of these terms or another lawful reason. If a payment is reversed or charged back by a provider, you remain responsible for any amount properly owed. Nothing in these terms limits rights that cannot legally be excluded.

Games and results

You must follow the rules displayed for each game, including any information about stakes, outcomes, available features and settlement. Game results are determined by the relevant game system and recorded activity. Subject to applicable law, the recorded result will be used to settle play. If a technical error, display error or system fault affects a game or transaction, Royal Casino may pause the activity and take reasonable steps to correct the error. This may include voiding affected play where permitted.

You are responsible for checking your balance, bets, transaction history and game information. If you notice an error, you should report it promptly through the available support process and provide enough information for the issue to be investigated. You must not exploit a known error or use a system weakness to obtain an unfair benefit.

3. Promotions, responsible gambling and acceptable use

Promotions and bonuses

Promotions, bonuses, rewards and promotional games are subject to the specific terms shown with the relevant offer. Those terms may include eligibility conditions, activation requirements, expiry dates, wagering or playthrough requirements, game restrictions, transaction conditions and limits. You should read the full promotional terms before accepting or using an offer. If you do not meet the stated conditions, a reward may not be granted or may be removed.

Unless the relevant offer says otherwise, promotions are intended for one person and one account only. Royal Casino may restrict, withdraw or correct an offer where it has been obtained by mistake, misuse, collusion, multiple-account activity, automated activity or a breach of these terms. Promotional terms do not replace any legal rights or obligations that apply to you or Royal Casino.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only play with money you can afford to lose, set a budget before you begin and avoid chasing losses. You should not gamble when affected by alcohol, medication, tiredness, distress or another condition that may affect your judgement.

Royal Casino may provide tools and information to help you manage your play. Depending on availability, these may include deposit limits, session reminders, activity information, time-outs or self-exclusion. You should use the available controls if gambling is becoming difficult to manage. A self-exclusion request or account restriction may limit access for the relevant period, and you must not attempt to bypass it by opening another account or using another person’s account.

If you are concerned about your gambling, consider speaking with a qualified support service, a healthcare professional or someone you trust. If you are under the legal gambling age, do not use the website. Parents, carers and account holders should use suitable device and payment controls to help prevent access by minors.

Acceptable use

• Do not use the website for unlawful, fraudulent or abusive activity.
• Do not interfere with the operation, security or availability of the website.
• Do not upload malicious code, use bots or employ automated methods without permission.
• Do not copy, adapt, scrape, republish or commercially exploit website content unless authorised.
• Do not harass staff, other players or service providers, or submit offensive, threatening or misleading material.
• Do not attempt to conceal your identity, location, source of funds or relationship with another account.

4. Privacy, intellectual property, liability and general provisions

Privacy and information

Personal information is handled in accordance with the Royal Casino Privacy Policy, which explains the types of information collected, why it is used, how it may be shared and the choices available to you. Information may be used for account administration, identity and age checks, payment processing, security, fraud prevention, responsible gambling measures, customer support and legal compliance. You should read the Privacy Policy before using the service.

Website content and availability

Royal Casino and its licensors retain rights in the website, branding, text, graphics, software, designs and other content, except where ownership belongs to another party. You may use the website only for personal and lawful purposes in accordance with these terms. No ownership or other intellectual property right is transferred to you by your use of the service.

The website may be changed, suspended or unavailable from time to time because of maintenance, upgrades, technical issues, security events, third-party services or circumstances outside reasonable control. Royal Casino does not promise that the website will always be uninterrupted, error-free or available on every device. You are responsible for your internet connection, device, software and any related costs.

Suspension and account closure

You may stop using the website and request account closure through the available support process. Royal Casino may suspend, restrict or close an account where it reasonably considers that you have breached these terms, failed verification, engaged in prohibited conduct, created a security risk, become subject to a responsible gambling restriction or where action is required by law. An account may also be closed for operational or risk-management reasons.

If an account is closed, relevant transactions may be reviewed before any remaining balance is dealt with. Funds may be withheld or adjusted where required to address fraud, a chargeback, unlawful activity, a technical error or another valid reason. Any clause that is intended to continue after closure, including provisions about liability, privacy, intellectual property and dispute handling, will continue to apply.

Liability and applicable law

To the extent permitted by law, Royal Casino is not responsible for loss caused by events outside reasonable control, interruptions to telecommunications or payment services, misuse of your account, inaccurate information supplied by you, or your failure to follow these terms. Nothing in these terms excludes, restricts or modifies a guarantee, condition, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

You should first raise any question, transaction issue or complaint through the available support process and provide relevant details, including the account information and date of the event where appropriate. Issues will be reviewed using the records available and in accordance with applicable requirements. These terms are governed by the laws that apply to the relevant service and your location, subject to any mandatory rights or protections that apply to Australian consumers.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not amount to a waiver of that provision. These terms, together with the Privacy Policy and any applicable game or promotional terms, describe the basis on which you may use Royal Casino.